Learn how a business runs, one desk at a time.

What you'll be able to do

• Write prompts that give reliable answers
• Draft emails and documents with AI
• Use AI for research and spreadsheets
• Build a personal AI workflow

Who it's for

• Complete beginners to AI
• Busy professionals
• Students and freshers

Curriculum

Live session dates

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Pick the right AI assistant for a task
• Write prompts that give reliable answers
• Check AI output before you use it
• Use AI responsibly with confidential data

Who it's for

• Professionals new to AI
• Students and freshers
• Teams adopting AI at work

Curriculum

Live session dates

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Know what AI is good at, and where it goes wrong
• Write a prompt that gets a usable first draft
• Check an AI answer before you rely on it
• Know what not to paste into an AI tool

Who it's for

• Anyone curious about AI at work
• Professionals who tried AI and gave up
• Teams deciding how to use AI

Curriculum

What you'll be able to do

• Pick use cases where agents are safe and useful
• Build agents in Claude, ChatGPT and Zoho Zia
• Test agents before they touch customers
• Deploy one agent on a live project

Who it's for

• Professionals already using AI
• Ops, support and marketing leads
• Consultants building AI services

Curriculum

Live session dates

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Set up leads, contacts and deals
• Build a pipeline that matches how you sell
• Add simple automation
• Use reports every day

Who it's for

• Small sales teams
• Owners starting on Zoho CRM
• New CRM users

Curriculum

Live session dates

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Set up Zoho Books with GST
• Raise invoices and record bills correctly
• Reconcile your bank
• Prepare GST returns and reports

Who it's for

• Small business owners
• Accounts executives
• Freelancers registered for GST

Curriculum

Live session dates

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Spot a task worth automating
• Build a workflow with triggers and actions
• Connect two of your apps
• Ship and monitor one live automation

Who it's for

• Beginners to automation
• Ops and admin staff
• Owners tired of copy-paste work

Curriculum

Live session dates

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• See where your deals go quiet
• Design a follow-up cadence
• Write WhatsApp and email templates
• Track every follow-up in a CRM

Who it's for

• Owners who sell
• Salespeople
• Service businesses with long quotes

Curriculum

Live session dates

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Explain what a business system is in one sentence
• Put your customers into a simple CRM with four stages
• Write a checklist someone else can follow
• Read profit, cash and the three numbers to check every Monday

Who it's for

• Owners of 2–50 person businesses
• Managers who run things from memory
• Anyone new to CRM or accounting software

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Get to the point in one line
• Write emails that get a reply
• Run a 15-minute meeting with a decision
• Give feedback without conflict

Who it's for

• Team members and new managers
• Customer-facing staff
• Anyone whose emails get ignored

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Set up a Google Business Profile that gets calls
• Use WhatsApp Business catalogues and quick replies
• Plan a month of simple content
• Measure which posts bring enquiries

Who it's for

• Local and small businesses
• Owners doing their own marketing
• Freelancers building a presence

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Rewrite your profile to attract buyers
• Post content that gets seen
• Reach out without spamming
• Turn conversations into leads

Who it's for

• Consultants and freelancers
• B2B founders
• Sales professionals

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Run a discovery conversation with five good questions
• Send a quote the customer understands
• Follow up without sounding desperate
• Close and ask for payment confidently

Who it's for

• Owners who sell themselves
• New sales and front-desk staff
• Service providers who hate selling

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Name the skill people already ask you for
• Describe who your first buyer is
• Write a one-page offer with a clear promise
• Set a price you can explain

Who it's for

• Professionals planning a side income
• New freelancers and consultants
• Anyone with a skill and no offer yet

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Navigate Zoho One with confidence
• Add contacts and customers correctly
• Send your first quote and invoice
• Understand which Zoho apps you actually need

Who it's for

• New Zoho users
• Small businesses evaluating Zoho
• Staff joining a company on Zoho

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Define who the community is for
• Choose the right platform
• Design onboarding that keeps members
• Launch with your first 20 members

Who it's for

• Creators and coaches
• Course creators
• Professional networks and associations

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Write outcomes learners can achieve
• Structure modules that build on each other
• Record lessons that hold attention
• Publish and price your first module

Who it's for

• Trainers and coaches
• Subject experts
• Companies building internal training

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Find keywords your buyers actually search
• Fix the on-page basics that move rankings
• Run a small ad campaign and read cost per lead
• Send email campaigns that get replies

Who it's for

• Marketers and growth executives
• Founders running their own ads
• Agencies upskilling junior staff

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Spot the handoffs worth automating
• Build multi-step workflows with no code
• Connect apps through APIs and webhooks
• Handle errors so automations don't fail silently

Who it's for

• Ops and admin teams
• Founders drowning in repeat work
• Zoho users ready for automation

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Build an offer stack with a clear promise
• Publish a landing page that captures leads
• Write a lead magnet and follow-up sequence
• Run a launch week and read the numbers

Who it's for

• Coaches, consultants and creators
• Small businesses launching a new offer
• Marketers who want a working funnel

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Design pipeline stages with exit criteria
• Score leads so the best get called first
• Forecast revenue you can defend
• Run a weekly revenue review

Who it's for

• Sales leads and founders
• Sales ops and CRM admins
• Growing teams with 2+ salespeople

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Set up Zoho Books with GST from scratch
• Run quote-to-cash and purchase-to-pay
• Reconcile the bank in minutes
• Close a month and read the reports

Who it's for

• Accounts and billing executives
• Founders who do their own books
• Professionals preparing for Zoho's assessment

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Configure modules, fields and layouts
• Set roles, profiles and sharing rules
• Automate with workflows and blueprints
• Build reports and dashboards managers use

Who it's for

• CRM admins and Zoho users
• Consultants moving into Zoho
• Professionals preparing for Zoho's assessment

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Assess how ready your organisation is for AI
• Pick use cases worth funding
• Manage data, risk and policy
• Present a 90-day AI roadmap

Who it's for

• Founders and CXOs
• HR, L&D and ops heads
• Department leads asked to 'do AI'

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Design a sales team for your next stage
• Hire and ramp reps faster
• Set up a cloud contact centre
• Design incentives that drive the right behaviour

Who it's for

• Founders building their first sales team
• Sales managers
• Contact centre leads

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Set goals your team understands and owns
• Hold coaching 1:1s that change behaviour
• Handle conflict early
• Lead remote and flexible teams

Who it's for

• New and mid-level managers
• Founders managing a growing team
• Team leads in remote companies

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• See where your business depends on you
• Design roles and an org chart for the next stage
• Know your unit economics
• Present a 12-month growth plan

Who it's for

• Founders of 5–50 person businesses
• Second-generation business owners
• Leaders preparing to scale

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.

What you'll be able to do

• Diagnose and design a business end to end
• Build offers, funnels and a community
• Use AI across marketing, sales and ops
• Lead the team that runs it

Who it's for

• Founders building a serious business
• Consultants and coaches
• Leaders who want the full picture

Curriculum

How it works

Two ways to learn

Choose Learn or Learn + Certify on the registration form. You can upgrade to Certify within 90 days.